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    Frequently Asked Questions about YouView from Plusnet

    A standard YouView TV from Plusnet subscription costs £5 a month, when taken with Plusnet Unlimited Fibre or Unlimited Fibre Extra and Plusnet line rental, on an 18 month contract.

    Activation is free if you choose a YouView box, or £50 if you take a YouView+ box. Postage and packaging is £6.99 for our YouView box and £7.99 for our YouView+ box. For full pricing details, please see our Price guide.

    In addition to Freeview channels and on demand content, YouView TV from Plusnet includes our Entertainment and BT Sport Lite channel packs as standard.

    You can also choose to add any or all of our optional channel packs:

    • Kids – £3.00 per month
    • HD - £3.00 per month
    • Entertainment Plus - £3.00 per month
    • BT Sport (including BT Sport App) - £15.69 per month

    Entertainment Packages:

    .

    Entertainment (included)

    Alibi

    Animal Planet

    CI

    CNN

    Comedy Central

    Discovery

    Eurosport

    Eurosport 2

    Gold

    Sky History

    Investigation Discovery

    Lifetime

    MTV

    Nat Geo

    Nat Geo Wild

    TLC

    W

    Vice

    .

    Entertainment Plus

    Comedy Central Extra

    Discovery Science

    Discovery Turbo

    Eden

    Sky History 2

    MTV Classic

    MTV Music

    TCM

    .

    Kids

    Boomerang

    Cartoon Network

    Cartoonito

    Nick Junior

    Nick Jr. Too

    Nick Toons

    Nickelodeon

    BT Sports and HD Channel Packages:

    .

    BT Sports Lite (included)

    BT Sport 1

    BT Sport Extra 1

    .

    BT Sports (incl. BT Sport App)

    BT Sport 1

    BT Sport 2

    BT Sport // ESPN

    BT Sport Extra 1

    BT Sport Extra 2

    BT Sport Extra 3

    BT Sport Extra 4

    BT Sport Extra 5

    BT Sport Extra 6

    BT Sport Extra 7

    BoxNation

    .

    HD

    Alibi HD

    Animal Planet HD

    BT Sport 1 HD

    BT Sport 2 HD*

    BT Sport 3 HD*

    BT Sport // ESPN HD*

    CNN HD

    CI HD

    Comedy Central HD

    Dave HD

    Discovery HD

    Eurosport HD

    Eurosport 2 HD

    GOLD HD

    Sky History HD

    Lifetime HD

    MTV HD

    Nat Geo HD

    Nat Geo Wild HD

    TCM HD

    TLC HD

    Vice HD

    W HD

    * Only available if you’ve taken our BT Sport and HD channel packs together. Please see the next question for more details.

    Where available, the HD channel pack provides HD versions of the channels available in other channel packs. What you'll get depends on which channel packs you've taken alongside it.

    e.g.

    • If you add HD on its own, you'll get BT Sport 1 and the Entertainment channels in HD
    • To get BT Sport 2 or BT Sport 3 you'd also need to add the BT Sport channel pack to your account

    Please note, not all channels are available in HD, go to our full list of HD channels to find out what's available at the moment.

    There are a number of free (e.g. BBC iPlayer and All 4) and pay on demand players (e.g. NOW TV, Netflix*) available on the YouView platform. Note you'll need a separate subscription to view pay on demand players, please contact the relevant supplier to arrange this.

    For the latest list of what's available, please see whats on YouView.

    There are a number of free (e.g. BBC iPlayer and All 4) and pay on demand players (e.g. NOW TV, Netflix*) available on the YouView platform. Note you'll need a separate subscription to view pay on demand players, please contact the relevant supplier to arrange this.

    For the latest list of what's available, please see the Freeview channel checker.

    From 19th January 2021 you can no longer add YouView TV to your package.

    To take YouView TV from Plusnet and access channels included in our channel packs, you need to be on Plusnet Fibre Unlimited or Plusnet Fibre Unlimited Extra with a minimum estimated line speed of 15Mb, and be a Plusnet line rental customer.

    To receive Freeview channels you'll need a compatible Freeview aerial installed in your home. To check what Freeview channels are available in your area, please see the coverage checker.

    You'll need a HDMI cable, which we'll supply to connect your set top box to your TV. To view HD content, you must connect your set top box to a HD Ready television with an HDMI cable.

    No, you can only use a set top box supplied by Plusnet.

    Our router is fully compatible with the YouView TV from Plusnet service. You'll be able to use it as soon as it arrives at your home. Other routers may work, but we can't offer any support with setup, or if you have problems.

    Your YouView set top box needs to be connected to your router via an Ethernet cable. Our set top boxes include a 10m Ethernet cable as standard. However, if that's not long enough (on average, 6m of cable is required to go around a standard size door frame), you'll either need to find a longer cable or we can supply a pair of Powerline adapters for £40.00 (P&P £6.99, if you order the powerline adapters separately, otherwise this will be covered by the P&P for your set top box).

    Powerline adapters allow you to turn the electrical wiring in your home into a computer network. Any socket you connect a powerline adapter to will act as a new network point, providing connectivity to any other powerline adapter that's connected in your home.

    Please note, powerline adapters are subject to the quality of the internal wiring within your home; and, as a result, speeds may vary and cannot be guaranteed.

    Yes, you can make changes to your channel packs once your YouView TV from Plusnet service is active.

    All you need to do is go to My Channel Packs and choose the packs you want.

    If you add a channel pack, you'll be able to start watching within 24 hours (so order in plenty of time if you're planning on watching the big match!)

    If you remove a channel pack, it'll be available until your next billing date.

    Please note, once you've added a channel pack it must be kept for a minimum 1 month term.

    From 7th February 2021 you can no longer renew your Youview TV with Plusnet. If you have a TV subscription as part of your current service and you'd like to renew your fibre broadband contract with us (and we really hope you do) please call us on 0800 432 0200.

    We'll need to remove TV from your plan and we can then arrange a new package for you.

    If you choose not to renew your broadband package you'll move to an out of contract price. Your TV subscription will continue as part of your plan for now. We'll be in touch to let you know when we'll be making changes to your TV service.

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