BT Sport App from Plusnet

You can add or remove the BT Sport App from Plusnet by heading to https://www.plus.net/tv/btsport and following the instructions on screen.

Adding the BT Sport App from Plusnet

• If you add the BT Sport App from Plusnet, it’ll be available to use within 24 hours.
• The first bill after adding the BT Sport App from Plusnet service will include the charge to cover the period between activation and date of the bill, as well as the next month's subscription.

Removing the BT Sport App from Plusnet

• The BT Sport App from Plusnet is subject to a 1 month minimum term from your next billing date following sign-up.
• If you cancel the BT Sport App from Plusnet, your access will be removed instantly.

Once you have added the BT Sport App from Plusnet to your account, we will send you an email in order to create a BT ID (or you can use your existing BT ID) – this is required to log into the BT Sport App or the online player.

You will need your Plusnet username and postcode to set up you BT ID. The username is the same username you would use to log into the member centre, or we would ask you for if you were to call us. The postcode required is the postcode of the address you have your Plusnet broadband service. If you cannot find the email you can set up your BT ID here.

Follow the instructions to register your BT ID, then enter these details when you log into the app. It can take up to 24 hours for your BT ID to be activated.

Once you have registered your BT ID, you can download and install the app from the relevant app store on your mobile or tablet, just search for "BT Sport". Alternatively you can use the following links

Apple - Download

Google - Download

Windows - Download

The BT Sport App works on Apple devices running iOS8 or later, Android devices running OS4.3 or later and Windows devices running Windows 10.

Once downloaded, the BT Sport App is ready to use. You'll just need to enter your BT ID details when asked.

You need to have Location services switched on or enabled, as the app only works if you're in the UK. This is usually found in the Settings area on your device.

Your BT Sport App from Plusnet service also allows you to watch content on the BT Sport website. Once you have created your BT ID, go to sport.bt.com and enter your log in details to begin watching.

You can use the BT Sport App error checker to diagnose any issues.

If you are watching on sport.bt.com, please use the error checker for the website.

To watch content via the BT Sport App from Plusnet service you need a stable internet connection, whether that is over Wi-Fi or a mobile data connection. The BT Sport App and sport.bt.com require a minimum speed of 0.4mbps in order to work correctly, and a speed of 3.5Mbps for high quality playback.

Over Wi-Fi

We have a guide to help make sure you're Getting the best Wi-Fi signal, however if you're having problems with your broadband connection, see our broadband troubleshooting guide.

Our about broadband speeds page can also help you make sure you're getting the best possible speed on your line.

Over mobile data

If you're able, try connecting to Wi-Fi for a quicker or more stable connection.

You should check your mobile coverage or try moving to find a stronger signal.

Finally, close any other apps that are running on your device.