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FAQs

All your YouView questions answered

YouView logo
  1. How much is YouView TV from Plusnet?
  2. What channels can I get with YouView TV from Plusnet?
  3. What channels are available in each channel pack?
  4. What channels will I get with the HD channel pack?
  5. Which players are available?
  6. What Freeview channels are available?
  7. What do I need to get YouView TV from Plusnet?
  8. How long does it take to get YouView TV from Plusnet?
  9. I’ve already got a YouView set top box, can I use it with YouView TV from Plusnet?
  10. Why do I need to use a Plusnet router?
  11. Why would I need Powerline adapters?
  12. Can I change my channel packs after signing up?
  13. Can I use the YouView App with YouView TV from Plusnet?

  1. How much is YouView TV from Plusnet?

    A standard YouView TV from Plusnet subscription costs £5 a month, when taken with Plusnet Unlimited Fibre or Unlimited Fibre Extra and Plusnet line rental, on an 18 month contract**.

    Activation is free if you choose a YouView box, or £50 if you take a YouView+ box. Postage and packaging is £6.99 for our YouView box and £7.99 for our YouView+ box. For full pricing details, please see our Price guide.

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  2. What channels can I get with YouView TV from Plusnet?

    In addition to Freeview channels and on demand content, YouView TV from Plusnet includes our Entertainment and BT Sport Lite channel packs as standard.

    You can also choose to add any or all of our optional channel packs:

    • Kids – £3.00 per month
    • HD - £3.00 per month
    • Entertainment Plus - £3.00 per month
    • BT Sport (including BT Sport App) - £10.00 per month
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  3. What channels are available in each channel pack?

    For more information about what's on these channels, please see www.plus.net/tv

    Entertainment Packages:
    Entertainment (included) Entertainment Plus Kids
    Alibi Comedy Central Extra Boomerang
    Animal Planet Discovery Science Cartoon Network
    CI Discovery Turbo Cartoonito
    CNN Eden Disney Channel
    Comedy Central H2 Disney Junior
    Discovery Movies 24 Disney XD
    E! MTV Classic Nick Junior
    Eurosport MTV Music Nick Jr. Too
    Eurosport 2 TCM Nick Toons
    Gold VH1 Nickelodeon
    History
    Investigation Discovery
    Lifetime
    MTV
    Nat Geo
    Nat Geo Wild
    SyFy
    TLC
    Universal
    W
    Vice
    BT Sports and HD Channel Packages:
    BT Sports Lite (included) BT Sport (incl. BT Sport App) HD
    BT Sport 1 BT Sport 1 Alibi HD
    BT Sport Extra 1 BT Sport 2 Animal Planet HD
    BT Sport // ESPN BT Sport 1 HD
    BT Sport Extra 1 BT Sport 2 HD*
    BT Sport Extra 2 BT Sport 3 HD*
    BT Sport Extra 3 BT Sport // ESPN HD*
    BT Sport Extra 4 CNN HD
    BT Sport Extra 5 CI HD
    BT Sport Extra 6 Comedy Central HD
    BT Sport Extra 7 Dave HD
    BoxNation Discovery HD
    E! HD
    Eurosport HD
    Eurosport 2 HD
    GOLD HD
    History HD
    Lifetime HD
    MTV HD
    Nat Geo HD
    Nat Geo Wild HD
    SyFy HD
    TCM HD
    TLC HD
    Universal HD
    Vice HD
    W HD

    * Only available if you’ve taken our BT Sport and HD channel packs together. Please see the next question for more details.

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  4. What channels will I get with the HD channel pack?

    Where available, the HD channel pack provides HD versions of the channels available in other channel packs. What you'll get depends on which channel packs you've taken alongside it.

    e.g.

    • If you add HD on its own, you'll get BT Sport 1 and the Entertainment channels in HD
    • To get BT Sport 2 or BT Sport 3 you'd also need to add the BT Sport channel pack to your account

    Please note, not all channels are available in HD, go to our full list of HD channels to find out what's available at the moment.

    TV Channels

    • Alibi HD
    • Animal Planet HD
    • CI HD
    • Comedy Central HD
    • Dave HD
    • Discovery HD
    • E! HD
    • Eurosport 2 HD
    • Eurosport HD
    • History HD
    • Lifetime HD
    • MTV HD
    • Nat Geo HD
    • Nat Geo Wild HD
    • SyFy HD
    • TLC HD
    • Universal HD
    • W HD
    • BT Sport 1
    • BT Sport 2
    • BT Sport // ESPN HD
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  5. Which players are available?

    There are a number of free (e.g. BBC iPlayer and All 4) and pay on demand players (e.g. NOW TV, Netflix*) available on the YouView platform. Note you'll need a separate subscription to view pay on demand players, please contact the relevant supplier to arrange this.

    For the latest list of what's available, please see http://www.youview.com/whats-on/

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  6. What Freeview channels are available?

    The channels available vary by area and may also be affected by the quality of your reception and TV aerial. To check what's available in your area, please see http://www.digitaluk.co.uk/coveragechecker

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  7. What do I need to get YouView TV from Plusnet?

    To take YouView TV from Plusnet and access channels included in our channel packs, you need to be on Plusnet Fibre Unlimited or Plusnet Fibre Unlimited Extra with a minimum estimated line speed of 15Mb, and be a Plusnet line rental customer.

    To receive Freeview channels you'll need a compatible Freeview aerial installed in your home. To check what Freeview channels are available in your area, please see - http://www.digitaluk.co.uk/coveragechecker

    You'll need a HDMI cable, which we'll supply (or you can use a SCART cable if you have a YouView+ box) to connect your set top box to your TV. To view HD content, you must connect your set top box to a HD Ready television with an HDMI cable.

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  8. How long does it take to get YouView TV from Plusnet?

    Once you've ordered the service, we'll dispatch your set top box (and powerline adapters if taken) via Parcelforce on the following working day.

    Your order should arrive in 1-3 working days. You'll need to sign for the delivery, otherwise the package will be left for collection at your nearest local post office. If you order a router, it'll be sent separately via Royal Mail and should arrive in 3-5 working days.

    Once your equipment has arrived, you should be able to set it up and start watching straight away.

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  9. I’ve already got a YouView set top box, can I use it with YouView TV from Plusnet?

    No, you can only use a set top box supplied by Plusnet.

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  10. Why do I need to use a Plusnet router?

    Our router is fully compatible with the YouView TV from Plusnet service. You'll be able to use it as soon as it arrives at your home. Other routers may work, but we can't offer any support with setup, or if you have problems.

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  11. Why would I need Powerline adapters?

    Your YouView set top box needs to be connected to your router via an Ethernet cable. Our set top boxes include a 10m Ethernet cable as standard. However, if that's not long enough (on average, 6m of cable is required to go around a standard size door frame), you'll either need to find a longer cable or we can supply a pair of Powerline adapters for £40.00 (P&P £6.99, if you order the powerline adapters separately, otherwise this will be covered by the P&P for your set top box).

    Powerline adapters allow you to turn the electrical wiring in your home into a computer network. Any socket you connect a powerline adapter to will act as a new network point, providing connectivity to any other powerline adapter that's connected in your home.

    Please note, powerline adapters are subject to the quality of the internal wiring within your home; and, as a result, speeds may vary and cannot be guaranteed.

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  12. Can I change my channel packs after signing up?

    Yes, you can make changes to your channel packs once your YouView TV from Plusnet service is active.

    All you need to do is go to My Channel Packs and choose the packs you want.

    If you add a channel pack, you'll be able to start watching within 24 hours (so order in plenty of time if you're planning on watching the big match!)

    If you remove a channel pack, it'll be available until your next billing date.

    Please note, once you've added a channel pack it must be kept for a minimum 1 month term.

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  13. Can I use the YouView App with YouView TV from Plusnet?

    Yes. The YouView App provides a television guide with over 70 digital TV and radio listings for the next seven days with full programme information detail.

    It also allows customers with a YouView+ box to schedule recordings while on the move. For more information and support, please see the guides on youview.com

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Packages guide

All the info you need to know about our broadband and phone packages.

Packages online activities View packages guide

Here's the legal bit

Price and Product changes – 3rd December 2019 - New and Existing customers

The following pricing and product changes will apply from 3rd December 2019.

Price increases in respect of line rental will not apply to customers who entered into fixed price contracts after 8th August 2018 and Line Rental Saver customers until your fixed price contract expires or you change your product.

  • Call setup fees will be increasing by 1p from 22p to 23p.
  • Call charges to landlines will increase from 13.5p per minute to 15p per minute.
  • Call charges to mobiles will increase from 15p per minute to 18p per minute.
  • Anytime International 300 with Mobile will increase by £1.00 from £11.00 to £12.00 per month.
  • Unlimited UK and Mobile Calls will increase from £8.00 to £9.00 per month.
  • Plusnet Anytime International 300 will increase from £8.00 to £9.00 per month.
  • Evening & Weekend UK & Mobile Calls will increase from £4.00 to £5.00 per month.
  • Plusnet Evening & Weekends will increase from £3.50 per month to £4.50 per month.
  • Evening & Weekends With Mobile will increase from £6.50 per month to £7.50 per month.
  • Plusnet Evening & Weekends With Mobile will increase from £6.50 per month to £7.50 per month.
  • European and International call charges are changing for certain countries. For more details on the changes that we're making please see our dedicated page.
  • The cost of our monthly line rental will be increasing by £1.00 from £18.99 to £19.99 .
  • There will also be changes to our legacy call plans which are no longer available to new customers and our current call plans. For further details please see our dedicated page.
  • The cost of certain monthly Broadband without line rental will be increasing. To find out which products are increasing please see our dedicated page. These products will no longer be available to new customers from 3rd December 2019.
  • We will be making some changes to our terms and conditions. To find out more please see our dedicated page.

**YouView TV from Plusnet

To take YouView TV from Plusnet you will need to be a current Plusnet Unlimited Fibre or Plusnet Unlimited Fibre Extra customer with a minimum estimated line speed of 15Mb, and a Plusnet line rental customer. You must sign up for an 18 month minimum contract for:-

  • Plusnet Unlimited Fibre or Unlimited Fibre Extra from £15.99 a month in a low cost area (otherwise from £23.49 a month);
  • Plusnet line rental at £18.99 a month or Line Rental Saver at £197.88 by paying for 12 months in advance (equivalent of £16.49 a month). ; and
  • YouView TV from Plusnet (Entertainment and BT Sport Lite channel packs included as standard) at £5 a month.

You'll receive a YouView + or a YouView box, and the Entertainment and BT Sport Lite channel packs as standard. Additional channel packs subject to a minimum one month term.

The BT Sport channel pack includes access to online content made available by BT via btsport.com and the BT Sport App (excludes the BT Sport Lite channel pack). You can access BT Sport online or via the BT Sport App in the UK and in over 25 European destinations. Requires minimum 400kbps line speed or good Wi-fi/3G/4G and a compatible device. Maximum of 2 devices may be used simultaneously. TV licence required. Must be aged 17 or over. Terms apply. BT Sport Extra channels are available in SD only. To view the HD channel pack content you must have a HD Ready television and use the HDMI cable to connect your TV to the Set Top Box. HD channel pack content is dependent upon the other channel packs you subscribe to i.e. certain HD channels will only be available as part of the HD channel pack where you also take the BT Sport channel pack.

A 10m cable will be provided. £40.00 for powerline adapters if needed. You'll need a minimum line speed of at least 15Mb. YouView is subject to terms of use, suitable broadband speed and suitable coverage; see www.youview.com for more information or to check your digital TV coverage or broadband speed. Aerial upgrade may be required. Prices may vary at any time during the contract. We'll tell you about any important changes in advance.

YouView+ Box = includes a YouView+ box (you'll just pay £7.99 P&P) with 500GB hard drive and the ability to record, pause and rewind TV. Entertainment and BT Sport Lite channel packs included as standard. There is a £50 activation charge.

YouView Box = includes a YouView box (you'll just pay £6.99 P&P) with the ability to pause (SD up to 30 mins and HD up to 15 mins) and rewind TV but you cannot record on this box. Entertainment and BT Sport Lite channel packs included as standard.

YouView TV from Plusnet with an 18 month contract: YouView TV from Plusnet service is subject to a minimum period of 18 months. If you choose to end the YouView TV from Plusnet service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.

TV channels delivered over broadband need the router and YouView box to be connected with an Ethernet cable or powerline adapters. If your router is more than 10m from your TV, you may need to purchase a longer Ethernet cable or powerline adapters at an additional cost (see Price guide for more details). Powerline adapters are subject to the quality of internal wiring in your home, and as a result speeds may vary.

Whilst watching or recording any TV channels delivered over broadband, other online activities might be slower.

User interface images may differ on screen and content is subject to availability. Record only available on YouView+. Catch up/on demand relates to content made available from the BBC, ITV (STV in Scotland), Channel 4, Channel 5, UKTV, Quest OD and S4C. Not all programmes available from past seven days. UTV unavailable via catch up/on demand. Limited ITV content in Scotland and Northern Ireland. Sky Store is a pay per view movie service. NOW TV and Netflix are subscription services. All logos and content images are trademarks and/or copyright of their respective owners. The YouView logo is a registered trademark owned by YouView TV Limited and used under licence.

*Netflix streaming membership required. Broadband Internet and device that streams from Netflix required. See www.netflix.com/TermsofUse for details.

Terms

You will be subject to our Terms and Conditions for Plusnet residential services. This "Here's the legal bit" sets out the Offer Terms which form part of these terms.